Have the conversation – and start with yourself
A few times a week, we watch the news or The Project, usually while our 5-year-old is bathing and not near the TV. This week he happened...
Been there, done that, got the badge – that’s why I’m in therapy 😊
This week I received a few messages and texts telling me I needed to watch the SBS Insight episode on mental health in the veterinary...
What do you mean he has cancer?!
“What do you mean he has cancer?” said Mrs. Client, frowning, as I handed her adorable ball of fluff back to her. Fluff-ball had been...
Chardy died, now we have to tell our son...
We lost our cat, Chardonnay, last week. And by lost I mean she died. She was 12, but her death was sudden and unexpected. I feel like...
Money Talks
Like it or not (mostly not) talking money is the vet care team’s responsibility – from the estimate of costs of care through to the...
Confrontation or Conversation?!
Going into an interaction that you think is going to be confrontational is incredibly stressful – your heart rate goes up, breathing...
“I’m a naturally empathic person so I don’t think I’ll get compassion fatigue”
I cringed as a co-worker was confessing this. Truth is, empathy likely leaves you more vulnerable to compassion fatigue – a condition...
Five communication mistakes we make with clients without even realising...
We communicate all the time, right? Speaking to each other is simple, right? Then why, oh why, can we get it so wrong? Because...
