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September 13, 2017

“What do you mean he has cancer?” said Mrs. Client, frowning, as I handed her adorable
ball of fluff back to her. Fluff-ball had been staying with us at the clinic for a month. For
radiation therapy. Which treats cancer.

“Err….ahhh…ummm…” I start stammering. This is th...

August 29, 2017

We lost our cat, Chardonnay, last week. And by lost I mean she died.

She was 12, but her death was sudden and unexpected. I feel like we’re jinxed, because our previous two pets died with similar short time frames. I like to think it’s a blessing for them, even if it’s...

August 24, 2017

Like it or not (mostly not) talking money is the vet care team’s responsibility – from the estimate of costs of care through to the actual payment.  The discussion can vary and be fraught with guilt, awkwardness and no eye contact, to being too clinical and abrupt abou...

August 15, 2017

Going into an interaction that you think is going to be confrontational is incredibly stressful – your heart rate goes up, breathing becomes shallow and palms become sweaty.  Your hands turn into fists, your shoulders start to ache and you find yourself looking for the...

August 10, 2017

 I cringed as a co-worker was confessing this. Truth is, empathy likely leaves you more vulnerable to compassion fatigue – a condition that can manifest itself as feeling teary, anxious, quick to anger or simply numb.

Compassion fatigue leaves you feeling a shell of you...

July 3, 2017

We communicate all the time, right? Speaking to each other is simple, right?

Then why, oh why, can we get it so wrong? Because communication in healthcare is a skill, and one that you can work on everyday.

Here are 5 common mistakes we make in the clinic without even kno...

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August 24, 2017

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What do you mean he has cancer?!

September 13, 2017

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